Customer Comfort - Company Policies

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Payment:

• Payment Terms: Payment for HVAC services is due in full upon completion of work, unless otherwise agreed upon in writing. For system installations or major repairs, a deposit may be required before work begins.
   
• Accepted Payment Methods: We accept cash, credit/debit cards, and checks. Financing options may be available upon request.
   

Service Cancellation:

• Standard Service Calls: Cancellations must be made at least 24 hours in advance to avoid a cancellation fee of $50.
• Emergency Services: Emergency service requests that are canceled after dispatch may incur a minimum service fee of $150 due to technician availability.
• Installations & Large Repairs: Cancellations made less than 48 hours before scheduled work may result in forfeiture of the deposit or a cancellation fee.
• Refunds & Disputes: If you are unsatisfied with our service, please contact us within 7 days of service completion so we can address any concerns. Refunds are considered on a case-by-case basis.

Appointment Scheduling 

• Appointments are scheduled in advance and confirmed via phone, text, or email. We offer a 2-hour arrival window and do our best to stay on time. Please notify us at least 24 hours in advance for cancellations or rescheduling. 

Service Call Fees

• A standard diagnostic or service call fee applies to all non-maintenance visits. This fee covers travel and evaluation. If repairs are approved during the visit, the fee may be applied toward the total cost. 

Estimates & Approvals 

• All work will be estimated and submitted for customer approval before we begin. Verbal or written approval confirms acceptance of the scope and pricing. Additional work will not be performed without consent. 

Warranty Coverage 

• Labor warranties vary based on the type of service. New equipment includes manufacturer warranties and may require product registration. Warranty claims may be void if another contractor alters the system. 

Access Requirements

• Customers must provide safe and clear access to all HVAC equipment. If areas are obstructed or unsafe, we reserve the right to reschedule or apply additional charges. 

Liability Disclaimer

• We are not responsible for pre-existing issues, aging equipment failure, or damages unrelated to our workmanship. We will always advise of potential risks before performing work on older systems.

 Service Agreement Members

• Customers enrolled in our maintenance plan receive priority scheduling, discounts, and extended benefits as outlined in the agreement. Terms are subject to change with 30-day notice. 

Emergency Services

• After-hours emergency service is available for an additional fee. Service agreement members may qualify for waived overtime charges depending on their plan tier.  

Customer Satisfaction 

• We aim for 100% satisfaction. If there’s an issue with the service, contact our office within 7 days so we can make it right.